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Policies

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STATEMENT OF RENTAL POLICIES

LINENS. Table linens are inspected prior to pick up and upon return. DO NOT ROLLUP OR PLACE WET LINENS IN ANY
BAG – mildew will result. Return all linens dry and free of waste. DO NOT LAUNDER LINENS after use.
WILL-CALL. It is the Customer’s responsibility to verify the rental order upon leaving The Rental Center. The
Customer assumes responsibility for rental equipment once the order has been loaded and verified by your signature.
Will-Call orders require payment at the time of pick-up. The Rental Center will assist you in loading and unloading
Customer’s vehicle; however we will not take responsibility for damage to your vehicle or the way in which the items
are secured.
DELIVERY/PICK UP. The Rental Center’s standard delivery and pick-up policy shall be at our convenience. Delivery is
made to closest point truck can park. Extra charges will result in deliveries to upstairs, elevator use or any point
where extra time is involved. Our service does not include set up and knock down of tables and chairs. If this service
is required, arrangements should be made several days prior to delivery with a special charge quoted. If no
arrangements are made and this service is desired on delivery, our driver must call for authorization. If time permits,
we will try to accommodate you after quoting the price. Upon pick-up, all items must be stacked / bagged in the
same manner and location that they were delivered; china, flatware, etc. needs to be scraped (not rinsed) and
stacked in the same containers in which they were delivered. On pick up, a knock down fee will result if rental items
are still up.
RESERVING EQUIPMENT. Quotes or proposals do not guarantee availability of rental equipment. A signed rental
contract is needed for all reservations. Orders of non-tent items over $100 require a 25% deposit and a valid credit
card to reserve items. All tent items require a 50% nonrefundable deposit due at the time of reservation.
CHANGES AND CANCELLATIONS. Any modifications made on existing orders less than 7 days before delivery date
will be subject to a $100 Modification Fee. Any changes made after the order has been loaded are subject to a 50%
restocking fee. For tent items, any changes or cancellations made any time after the time of reservation will be
charged 50% of the rental rate as collected in the non-refundable deposit; any cancellation made after the order has
been loaded are subject to 100% cancellation fee. Any and all items cancelled after being loaded or delivered are
subject to a 100% cancellation fee.
New deliveries placed less than 7 days in advance will be subject to an Express Fee. From May 1 through October 31
(peak season) the Express Fee is $50. From November 1 through April 30 (non-peak season) the Express Fee is $30.
FINAL PAYMENT. Final payment is due 48 hours prior to delivery. The credit card used to reserve equipment items
will be used for final payment unless alternative payment is arranged the week prior to the event. Orders will not be
scheduled for delivery until FULL payment is received. Personal checks are NOT ACCEPTED as a valid form of payment
unless prior authorization has been received from Rental Center Accounting Department. In the event of a returned
check, The Rental Center has the authority to charge the credit card on file for the amount of the check plus a $30
returned check fee. If you have ACCOUNT terms with the Rental Center, payments are due Net 30. A service charge
of 1.5% per month will be incurred on all amounts not paid within payment terms.
EMERGENCY SERVICES. In the event of a rental emergency (i.e. incorrect items were delivered, items were delivered
damaged, items are not working properly, problems with a tent, etc.) The Rental Center does provide 24-hour
assistance. Please call our office at 916.773.2133 for the recorded message with the phone number of the on-call
driver for that day.

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